Terms and Conditions
GENERAL CONDITIONS FOR CLEANING OF
CARPET, UPHOLSTERY, DRAPERY AND TILE & GROUT
E-Dry cannot guarantee that all stains will be removed upon cleaning. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Further, E-Dry cannot be responsible for any pre-existing condition that is not apparent upon visual inspection.
These conditions may include but not be limited to:
• Fugitive dyes not properly set in manufacture or re-dyeing
• Lounge suites that have water or solvent soluble coloured backing material
• Carpet that has been over-stretched during laying or suffers from de-lamination
• Carpet has suffered sun-damage making it fragile or effecting dye-colour
• Markers used on carpet or fabric backing or padding
E-Dry will only warrant claims with respect to workmanship of the services provided if the claim is reported within 14 days of the completion of the work. In the event of a customer complaint, the customer undertakes to give E-Dry the opportunity to rectify all work.
TILE & GROUT CLEANING
E-Dry cannot be held responsible for any unforseen adverse conditions relating to the cleaning of the tiles & grout. This includes but is
not limited to:
• Loose, scratched or chipped tiles
• Loose or cracked grout, missing grout
• UV fading or damage
• Stainage of the tiles & grout
FABRIC PROTECTION
The customer agrees that they have been informed that there are various types of fabric protection and the type used by E-Dry could best be described as a stain release. This means that on each type of carpet its reaction is slightly different and it is not intentionally designed for water to bead up on the carpet but for the stain that is caused by any spillage to be released from the carpet. Should the spillage or stain be a caustic, acid or dye then this could impair the effectiveness of the product and the results cannot be guaranteed. Any guarantee on the application of the product is limited to attempting to remove the stain and re-applying the product to the affected area.
DRAPERY/CURTAIN CLEANING
E-Dry will not be held responsible for any unforseen adverse conditions relating to delamination, dye movement, nor ultra violet light (UV) damage that may occur in relation to the carrying out of the service on fabric/material, even if the apparent UV damage is not visible nor ascertainable at time of providing the service. The customer acknowledges, that subject to certain fabrics and materials, shrinkage may occur up to three percent (3%) of the total curtain area and no responsibility will be accepted by E-Dry.
PAYMENT
If a payment is made by cheque then the customer guarantees that there are sufficient funds in the cheque account to meet the payment of the cheque. If, for any reason whatsoever the cheque is not honoured, then the customer will meet all additional costs incurred by the company.
The minimum charge the customer will incur for each dishonoured cheque will be $30.00.
If an account is given and payment is not made by the due date, or payment is dishonoured or otherwise, E-Dry reserves the right to charge a reasonable Administration Fee, in addition to all other costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs.
If payment is made by Credit Card and the transaction cannot be completed for any reason then payment will be considered to be “On Account” per the Terms and Conditions of this Invoice. If payment is made by credit card, the payment/s may incur a 3% merchant fee.
Brochures and Advertising Material
When stated on all advertising material the following conditions apply. Room is a maximum room size of 13 square metres. Any room larger will be classified as two rooms. Discounting of smaller spaces is up to the individual franchise owner, technician or call centre operator. Discounting of smaller spaces is not a requirement. All pricing is subject to inspection and additional charges may be incurred for stain removal, treatment of carpets or rooms that are more heavily soiled, dual process and additional services. It is up to the individual technician, franchise owner or call centre operator to honour any kind of advertising material that has been retained by the customer and is out of date or proven by E-Dry's records to be out of date, or if the advertising material is from another area, franchise zone or state. E-Dry's advertising material is distributed by a third party and E-Dry takes no responsibility for the misdistribution of these materials in any case.
(In the foregoing, the word “E-Dry” shall include “A Whistle & Co (1979) Pty Ltd” and each and every one of that company’s “E-Dry” franchisees).
PRIVACY POLICY
1. This document explains how we collect, use and disclose your personal information in connection with our services.
2. Generally, the only personal information we collect about you is that which you choose to tell us. This may be when you contact us to book our services, or when you pay us. We may also collect information from a friend or someone who refers our services to you.
3. We collect personal information (including but not limited to your name, address, phone number and billing information) which we consider relevant in providing and promoting our services to you.
4. We use your personal information to provide, promote and market our services to you as well as to maintain and develop our business systems and to comply with our franchise requirements and the law. If you do not provide us with all or part of the personal information we require, it may prevent us from providing services to you, and in keeping you informed about promotional offers. If you wish to “opt out” of receiving such information please let us know.
5. We will not sell your personal information without your consent, unless we sell our business although we are required to disclose your personal information to the E-Dry franchisor. We may choose to disclose your personal information to our contractors, our agents, and any other party who may assist us in providing services to you, or in promoting or marketing our services to you, or any party who purchases or seeks to purchase our business.
6. We store your information in both electronic and paper form and we take all reasonable precautions to protect these records from misuse or unauthorised access by using physical, electronic and procedural safeguards. It is our practice to destroy, delete or de-identify your personal information when it is no longer needed.
7. When you provide us with personal information we assume that it is correct unless you tell us otherwise. If your information changes we ask for your assistance by telling us the information we hold is no longer accurate. Our contact details are on the front side of this invoice.
We welcome any questions or comments and invite you to contact us.
We may amend this policy from time to time to make sure that it is accurate and up to date.