24 Hour Emergency Service

Flooded Carpet Emergency Assistance

FLOODED CARPET EMERGENCY SERVICE
24 HOURS A DAY, 7 DAYS A WEEK

E-Dry has a network of qualified flood restoration technicians who are on call to assist in the case of wet or flooded carpet.
For immediate assistance, call our 24-hours a day, 7-days a week hotline on 1300 724 365.

Our friendly technicians and customer service staff will manage all the billing and reporting matters directly with your insurers.
We’re there when you need us. Our service is available 365 days a year, 7 days a week, 24 hours a day.
E-Dry has the skills, equipment and experience to restore flooded carpet as quickly and effectively as possible.
We back our work with a 14-day satisfaction guarantee. If you're not happy with the results, we'll do it again for free.

THE GUARANTEE

E-Dry gives all our customers a 14-day satisfaction guarantee. If you're not totally satisfied, we will re-clean and restore your carpet free of charge.

THE E-DRY FLOODED CARPET
RESTORATION PROCESS

pre-inspecting the carpet

1. A Thorough Pre-Inspection

Our qualified technicians carry out a pre-inspection to determine the extent of the damage. We use moisture measuring equipment to accurately identify the extent of the affected area, including how much water has spread under the carpet and whether any moisture is in the walls or other hard surfaces.

man vacuuming the carpet

2. Make Safe

Following the pre-inspection we will determine if the carpet can be restored. If the carpet cannot be restored we undertake a 'make safe', including establishing the cause of the loss and making the property safe for habitation.

drying equipment

3. Water Extraction & Drying

If the carpet can be restored, we extract the water and, if required, remove the underlay to speed up the drying process. We then apply an anti-microbial agent to inhibit mould and bacterial growth, making your home safe for you and your family. To ensure a rapid drying process of both carpet and walls, we install high speed lineal fans and dehumidifying machines. In most cases, your carpet and any affected structures will be dry in 48 to 72 hours.

carpet restoring

4. Carpet Reinstatement

Your carpet will be re-laid, with new underlay if necessary. We will then clean and sanitise your carpet so that it is cleaner and healthier than before the damage  occurred.

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